Papa's Sports - Syracuse, New York

BEST SPORTS

Just received my first embroidery job from Papas and it came out perfect. Quick service, quick production, perfect outcome and quick across the country delivery. Highly recommend. ? The picture is only a few that were left after my employees grabbed what they wanted. 🙂

danielle stewart

Son just started middle school and spirit wear is limited except online through papas sports. Bought 3 shirts for my son no customization. Upon arrival, only one is for a youth. Receipt does not say “adult” so had no idea (see receipt). Contacted papas to coordinate a swap and Glen said my only option was to rebuy.

Make sure you are positive of what you are buying from their site as they are not customer friendly. I won’t again.

MaryBeth Nappa

Absolutely horrible customer service and beyond unprofessional. Ordered my child a school hoodie in what I thought was a youth xl that turned out to be an adult xl. The shop was unable to exchange it for the correct size so I chalked it up as a loss and placed a second order for the correct size that clearly states it is to be shipped to my child’s school on this order receipt. The owner refused to ship it to the school which is against FTC Law for one, but for two is horrible business. Then I was told you can have it shipped to your home or pickup. So I agree to have it shipped to my home. 20 minutes later I get an email that I have to pick it up and it can’t be shipped. Then I had to fight to get it shipped to my home and gladly offer to pay the shipping cost. I brought all email exchanges to the school that were in agreement that this item was to be shipped to the school and that I should not be paying shipping or picking it up and the business should fulfill the order by sending it to the school and the owner Glen Mills refused to do so. So now I wait for my refund! Do not order from this shop because if you have an issue he sure isn’t going to help fix it for you. There are way better shops out there that don’t treat their customers like this and follow the policy shown on receipt by shipping the item where it is supposed to be shipped to!

SharkMan

I called Papa's Sports for a custom shirt for our sons 16th birthday. The service we received was above and beyond what we expected. Papa's was able to make the shirt and have it ready very quickly. We were very impressed. Thank you to Papa's for helping us out so professionally. We would highly recommend Papa's for any apparel needs.

Elizabeth Williams

Ordered my son's sweatshirt in September with his volleyball team. Added a customization to it of his first name and last initial. His sweatshirt was put on back order and I did not receive it until his game Friday night 10/28/22. My son wears a youth large in all clothing so that is what I ordered him. When I opened the sweatshirt it was too small to even fit my youngest son who wears a youth small and the customization was not on it. I called the following Monday 10/31/22 at 10:06am and spoke to someone who informed me they would let Glen know and he would get back to me. I did not hear anything back. I called them back today 11/17/22 and was told by Glen that this was the first he is hearing about it. That I should have called back in September when we got the orders. I informed him the sweatshirt was on back order, I didn't get it until 10/28 and I called the next business day. He told me that there was nothing he would be willing to do other than refund me $5. I paid $33 for the sweatshirt and an extra $5 for the customization. My youngest son can not even wear this sweatshirt because of how small it is. He was not apologetic and refused to do anything other than refund me the $5 for the customization. I will NEVER be ordering from them again.

Sonny Goldbaum

Papa's Sports has an array of athletic apparel of the finest quality I've seen in Syracuse. I was extremely impressed by the amount of options available for walk-in customers. I went in on game-day for SU basketball and the friendly staff helped me so much that I ended up purchasing two of my now favorite sweatshirts. Highly recommend, 5 stars!

sharon huard

These people are absolutely wonderful to work with!! We had a problem on the school side where lots of parents missed order deadline and they worked with us to open the site up again and allowed numerous late orders!! Really just wonderful above and beyond customer service!!!

Vance Kelley I

Did a great job on my company shirts . And I was able to pickup a SU hat while I was there. If your looking for company shirts or updating your SU look you need to check them out. Already planning a return visit.