Journeys - Brooklyn, New York

Daria Black

The worst store. We came to buy shoes for the child at school, chose a model, but our size was not in the store. The seller said that we can order online and assured us that our size is on the website. Together with the seller, we made an online order. I paid. 8 days have passed, my order has never been delivered! When I started writing to the support service, they was told that my order was canceled and that they sent me an email. As a result, I found this email in the spam folder!!! When I called the hotline, I waited 40 minutes on the line to get my money back - they was told that I had to wait 5 weeks!!!! Seriously? I waited for my order for 8 days without receiving it. And now I have to wait my money back for 5 weeks?! Disgusting service! I have already contacted my lawyer, and I will sue you!

Krystalyn A

Confused and annoyed by my Journeys visit. Initially I was positively taken aback by their shoe selection, as they had a much wider selection and variety than Champs nearby. I always thought of Journeys as a place where the middle America crowd came to revel in the new model Skechers drops. I was pleasantly surprised. This was the most favorable part.

The part that was slightly annoying was that they seemed to have too many sales associates, who were somehow doing too much and not enough. Too many of them asking me if I had been served - indicating a lack of communication across the team and too many people on the floor not serving anyone. Too many associates standing around doing nothing and chit chatting. So many associates, yet no one saw water on the store floor in front of the sneaker displays where customers were walking.

Now, I was really excited about the selection and sales, so I was happy to make a few purchases. However, the sales associate that served me was disappointing. What’s crazy is that I tried my best to stick with her even though her other colleagues kept asking if I was being helped. Here’s where I got a bit annoyed - I asked if they had these Kurt Geiger sandals in a certain size. She said no, and her manager had to tell her to check the system. Cool, I’d give her that… maybe she was new. I then went to ask her if another shoe was available - she looked and said it wasn’t. I suggested she look online to see if it could be ordered - it was available. I gave her the benefit of the doubt that she was new and gave her the advice to always check availability online/outside the store.

But, what pissed me CLEAN OFF is that I just got home and unpacked my bag to see that she put the WRONG SHOES in the bag. The pair of shoes I said I DID NOT WANT was what she rang up. Now, I have to go all the way back to return the sneakers. C’mon bruh. The other mistakes were cool, but this would be the reasons why I shop at Champs or Foot Locker for the customer service experience.

As a first time visitor, this visit has left a bad taste in my mouth and I hope things are better when I return my shoes.

Estelle Nabera

Excellente expérience avec la vendeuse de ce magasin. Quelle efficacité et quel professionnalisme ! Elle a été force de proposition (livraison en magasin, pointures, modèles...). J'étais partie seulement pour regarder et je suis répartie avec de magnifiques NB. Le magasin est très bien tenu, bravo ! Je suis ravie de mon achat.

Adil Raihani

The best service we ever had in a shoe store. From the moment you walk in, there is a greeter sho welcomes you. Every staff member acknowledged us and greeted us.
Our sales person was so thoughtful and very relaxed. “Don’t worry, we just get you all you need and we will find the one that fits”
Don’t write many reviews about stores but this one deserved the mention!
@ journeys team , you guys rock!

Shatine Houston

Went to this location yesterday with my daughter and fiance. We met a sales associate named Destiny.. she was so nice and helpful we came into buy our 1 year old her first pair of shoes unfortunately they are to big and so today I came to exchange her size but the store seems to have water damage so its closed until it gets fixed obviously. Hopefully it will be taken care of soon and I'll be able to come make the exchange I need. Thanks again Destiny.

Patricia Atwater (Harley Quinn)

Great store, great merchandise, good customer service. But the workers are a bunch of children. Then someone ask what shoe you are asking for, you let them know the size you are asking for, then you let them know you are satisfied for what you are buying. I bought the shoes I wanted and got the crepe spray to go with the shoes and I even paid for everything in cash. I get home to wear the shoes and I see only one shoe in the box, the girl should have the sense to go get the other shoe and put it in the box and I had to go back to the store and let them know I want the other shoe because I paid my money for everything I wanted. This was the second time this store did me wrong. The first time, I got my daughter some shoes I even told them the size I wanted for her and I get home the shoes are not even her size. My mom even asked for some shoes she really wanted in her size the girl tells her the shoes don’t come in a half size and guess what it actually does online. I think buying shoes online is better than going in the store, especially this store. I’m not getting anything else from this store anymore I rather go all the way to the queens center mall location they will get me what I am asking for and not playing around. They should be glad I gave them 3 stars because at least they are trying to do their job when they are looking for the shoes you want, but when it comes to getting the shoes you really want to take home they don’t have any sense. NO MORE!

fatoumata diaby

I visited this store while I was in vacation in New York, bought a pair of Converse and left. I just opened the box now that I’m back to my country, and what a surprise to discover that they sold me two left shoes. I should have checked before but I didn’t, because I thought that I could trust the young lady that was so nice.
Now, I just got off the phone with a lady who’s answer is « I’m so sorry about that » while I was explaining my issue that is : they sold me two left shoes (by the way, one is dirty as it is the display model). I can’t change them because I’m back to France. I suggested sending them back one shoe at my expense, so they can send me the right pair in France, but unfortunately they don't do international shipping. I guess a new pair of shoes is gonna be thrown away…

Miranda Hughes

Wonderful customer service. Employee Tasnia went through such a hassle to find my shoe size and was able to find the last pair successfully. She is so sweet and kind and I look forward to shopping at this location again.