Star Ford - Glendale, California

Clarke Wisco

I brought my car in for a routine service recall and opted to have an oil change performed simultaneously. Upon receiving my vehicle, I discovered that the hood strut was damaged, and after returning home, I noticed oil leaking from the oil plug, which had not been properly tightened. I have included photographs for reference. The oil leak resulted in a puddle forming on my skid plates and driveway.

For two days, I attempted to contact my service advisor, Eddie Gonzalez, via text and left multiple messages but received no response. Eventually, when I did hear back from Kristin Jones and she had no idea what was going on, I requested a refund for the service, as I was uncertain about the extent of the oil leak. My request was denied, and I was asked to return to the dealership without any acknowledgment of the inconvenience caused. Given the negligence, damage, and poor service I had already experienced, I felt uncomfortable bringing my car back to them.

As a Ford owner with two vehicles, I had hoped for better service from my nearest dealership, Star Ford Lincoln. What should have been a straightforward service recall and oil change turned into a frustrating ordeal and a significant financial burden. The service was subpar. Numerous other reviews on platforms like Google, Yelp, and the Better Business Bureau reflect similar experiences, so I advise others to steer clear of this establishment. What began as a simple $100 service escalated to a $130 replacement for the hood strut, a $100 oil change, an additional $100 oil change, hours spent cleaning up oil from my driveway and skid plates, and countless hours trying to resolve the issues. I have yet to receive resolution, refund or reimbursement for any of these expenses. I recommend reading the reviews before considering a visit to Star Ford.

Perry Martin

Star Ford Lincoln was the best dealership experience I have ever had! Every professional we came into contact with was helpful and resourceful. Watching all the employees working together was impressive. As well they had inventory, so the specific type of interior we wanted was available.

All in all, I received an amazing car because of all the amazing people!

I’d like to thank all of the leaders for providing such a well run dealership!

Perry and Leann Martin

Ruth Costanzo

I had an amazing experience buying my brand new car here. Mark has been very professional and attentive since the very first moment and he has followed up with me at the right time giving me my time and space for me to make my decision without pressure. At the time of the purchase I didn’t feel pressured or manipulated to buy extra features, he answered all my questions and I am absolutely grateful and happy with my Mustang. The best part was the giant red bow on the hood when he handed me the keys ✨

Tadeh Manasians

Harry is an amazing individual that only cares about the client experience. This was the 3rd time in the last 8 years that I had the pleasure to meet him and as always he does take his time to answers all the questions that I had. He ensured I am fully aware and comfortable with the purchase.

Thank you so much team Lincoln.

David Pramik

Really enjoyed my experience with Sasha @ Star Ford. I was shopping for a Mach-e and called all the Ford dealerships in the area to compare prices. Sasha quickly won my business by being straightforward & easy to work with. We agreed to terms and when I drove over to pick up the car, everything was exactly as we agreed - no tricks, no bullshit. I signed the paperwork and drove off the lot within an hour. Easiest, cleanest car leasing process I’ve ever experienced. Will definitely be calling Sasha in the future.

PS the Mach-e is an incredible car. I highly recommend it.

Sean S

The only dealership I will go to when I need a car! I’ve gotten 3 cars from them over the last 8 years (1 lease and 2 purchases). They treat you like family and always have your best interest at heart. No high pressure sales tactics - just honest and helpful. Ask for Sasha! He helped me with all 3 of my vehicles and doesn’t come off like a car salesman but instead like a friend and true professional.

Matt Eddy

I brought my Bronco Sport into Star Ford for routine service and some recall fixes. I had an incredible experience. It was quick and easy to schedule an appointment. Arriving at the facility was straightforward. My service rep -- Nichole -- was amazing. She made me feel welcome, then helped me figure out exactly what my Bronco Sport needed and how I could best use the Star Ford discount coupons I'd found -- so I ended up saving a bunch of cash of my on my 10K service. The waiting area was comfortable, with free coffee. Best of all, they finished my repairs early -- which is something I've never experienced at other dealerships. A+ experience all around.

Richie lachner

Went in for oil change and tire rotation. The lady I had was great and very quick. Gave me a time of 2.5 hours. It was finished right about that time. They charge 3% charge on credit cards, not sure why because I have never been told that and I have had a ford since 2015. Tires weren’t filled up figured that’s standard when you go in for service.