Adventure Sports Inc - Miami, Florida

Brice

I should have read the review before placing my order, i had an issue with my Duotone trust bar after only 5 sessions, reach out to them to open a warranty claim and get the following response from Adventure Sport (Joseph Prieto): "Unfortunately, since we are third party seller of Duotone, we do not handle Duotone warranties. You would need to file a claim with them directly through their website" .

After multiple back and forth emails during a 10 weeks period, i decided to put this review out there, so you don't make the same mistake.

I do not recommend purchasing any Duotone equipment from them, in the event of a warranty claim you will not get any support.

PS: This claim was only for a defective CL, i can't even imagine the level of frustration if it was for a Duotone Kite...

Alexander Titov

I ordered a lifejacket online. The order was delivered without any problems.

But I wanted to exchange it for a different size. I am on the border between 2XL and 3XL. I ordered 3XL, but it was too large for me.

I used the form on their site to ask how I can exchange the product. No reply. I asked again in two weeks. Nothing.

I sent a request to [email protected]. Nothing.

Now, I am ordering the lifejacket, but from another shop. I was about to buy more stuff in this shop, but I changed my mind.

ʞин иʎхɐн

Very nice customer service and support. Kyle M. very help me and made me happy. Many thanks to Cabrinha Dakine for the support and for my new H-series foil. I'm so happy. My favorite Cabrinha Dakine is my favorite support.

Nick A

These guys are horribly slow. I will never order from them again. I wish I had read some of the other reviews first. Customer service has no idea what’s going on in the warehouse, so they can’t help you. What a joke

Daniel Adams

My money was stolen!!! I purchased a wetsuit from the online store and the incorrect item was sent. I returned the item for an exchange and a month later I haven't received the replacement item. I tried multiple times to contact the company to just refund my money but no one has responded. I even called the store and the employee said the escalated the issue but nothing has happened.
Be aware the online order support is horrendous.

Rommel Rosales

Customer service is non existent. I called Miami Store and the representative just keep telling me to email a to return authorization request form. I’ve emailed multiple times but no response. I would recommend ordering from Amazon for no hassle return/exchange program. Otherwise you are stuck with items that does not fit you

A L

TLDR: This is the place to go if you like being ignored and lied to.

I had a poor customer service experience here. I ordered a kayak online from Ocean Kayak and had it delivered to the Doral Adventure Sports location to save on shipping costs. No one from Adventure Sports contacted me about the kayak arriving at their store. It sat there for 9 business days before I was able to get someone from the store on the phone to confirm where my kayak was. First of all, I called the store 4 times (during business hours) on 2 different days and left a voicemail. No one returned my voicemail and they do not answer their phone. I emailed them via their website since I could not get them on the phone. While I was waiting for them to email or call me, I was getting pretty worried that maybe something happened to my order or that it would get returned. So I decided to call the store non-stop (like a crazy person) until I annoyed someone into answering the phone. It worked. It took 10 calls in a row btw. So finally I got someone to confirm that my kayak was there before driving an hour out of my way to pick it up. The guy on the phone (Josh, maybe?) told me that they were "wondering" about the kayak because it arrived with no labels or markings. Well, that was the first lie. When I picked it up, there was a white label (about 6" x 8") with red and black lettering that said "action required" and explained that a customer ordered this kayak from Ocean Kayak and asked for it to be delivered to a vendor for pick up. It then went on to list my full name, an 800 number the store needed to call to verify that the kayak was received and an order #. It couldn't have been anymore clear and it was pretty hard to miss, if you have eyes. I also got a reply to my email right around the time I had gotten a hold of the store on the phone. But this is where the second lie occurred. The email from Monica Mejia stated that their phone "has been down". Weird, considering it rang everytime I called, I was able to leave a voicemail, and someone answered the phone eventually. The only reason I gave this place 2 stars is because the two guys there loaded the kayak into my truck and were more or less friendly. I still need a paddle, pfd, other safety equipment, and a kayak cart. Adventure Sports could have probably made more money off me from all of the accessories I need rather than if I had bought the kayak directly from them, but I will never do any business with them again.

J

Well I can’t say anything about their service or their physical store. But the online site is great. Just got new kiteboarding gear and adventure sports had the best price I could find anywhere. They shipped very promptly.