Mountain Sports Outlet - Silverthorne, Colorado

Carol Weigel

Called in for an emergency tire replacement on my back tire. They had 42 mm wide versus my 45 mm. After a discussion with Tim about our propensity to ride on mixed surfaces, rather than upsell us to 2 new tires, Tim rotated our old 45 to the back and put the new 42 up front. Took 40 minutes- great communication via text allowed us to enjoy some coffee and ice cream at McD’s while we waited. Extremely professional and true customer service ethic. Highly recommend Mt Sport for an emergency or just service anytime you’re in Dillon

Tim Costello

This is a great place for discount ski, snowboard and bike gear. I'm general the discounts are pretty moderate but occasionally as the items get older they will reduce items to really good prices.

Alex Hostetler

Helped me get my first ski set up as a snowboarder looking to pick up skiing. Super helpful staff that walked me through everything I needed to know about skiing to get started.

Joe Thurdekoos

Great selection and staff. I want to call out Tim for exceptional service. We spent approximately 1 1/2 hours trying on many different snowboard boots. Tim was helping 2 people at a time and somehow still provided great service and information. Very patient and informative. Also, he pointed me to the best boot for me, not just the most expensive. This is the place to get your boots!

Sarah High

The men here are wonderful! I caught one of the names, Tim, but they were ALL super nice and knowledgeable.

Joseph Rea

I went here on Dec 22, 2023, had reserved a snowboard rental online the night before. When I arrived, nobody was working in the rental area, and I waited there (along with other customers) for at least 20-25min with no assistance. I walked around the store and asked for help, they said someone would be there shortly, but nobody ever came. I waited up at the front register, the employee checked out other customers but didn't help me, even though I made it clear I needed a rental.

After waiting for almost an hour with no help in sight, I finally started walking out. While exiting, I ran into an employee and told him my situation, and asked - do I need to do anything to cancel? I'll just get my rental somewhere else. He said "No, it only charges you if the rental is fulfilled. If you don't pick it up, then you won't be charged." So I believed him and went on my way.

Well, what do you know? I got stuck with a $182 charge on my credit card. I disputed the charge, and the company had the nerve to push back and say the charge was justified, and the terms of agreement said no refunds. I did not see that written anywhere, and even if it was, that should not include situations where services were not rendered. I waited more than a reasonable amount of time and nobody in the store could help me get a rental.

Update: I was contacted by management one day after posting my review and immediately issued a full refund. Sounds like they have new management and were willing to help me. Updating to 3 stars based on responsiveness and refund.

Jackson Head

The service here was amazing. Tim and Becky were extremely helpful and gave us great advice for our ski trip. Both of them were incredibly patient with our questions while simultaneously efficient with our rentals! Definitely will be renting from here again.

Nick Needham

The service here is truly 10/10. Tim helped us get our gear set and was so awesome. Explained everything and helped set me up with some goggles too which is really encouraging for a beginner. Was supposed to ski today but sadly wind was too much and everything closed before we could go on the mountain. Bill was super nice and helped us get checked out and refunded.