Snow + Rock Chill Factore - Manchester

Zoe Konieczna Jansen Van Vuuren

Best place ever , I went there for a holiday and now I go every year. The instructors always give you a cheeky extra few minutes of your session and staff are all kind and the shops have everything you need for snow and beyond, it’s a amazing experience and I love it so much I recommend it so much to you as the slopes are so beautiful and fun to go down plus the food is always so fresh and delicious!!Make sure you have this on your bucket list!!!!!!!!!

Henry Jefferson

Excellent customer service from Jen and Lee, very happy with my boots, despite a few difficulties in ordering me some size 13s. They were very friendly and helpful, and Lee took the time to explain what was best for me

I would suggest to Snow + Rock that you could improve your ordering system, I was a little disappointed that I had to purchase 2 pairs of boots to have them sent to the store, rather than the store being able to order in stock, and would suggest this for an improvement.

Otherwise I am very pleased eith the service and product

Drew Burns

I usually disregard a lot of negative Google reviews, as it’s much more common for people to leave bad reviews. However, in this case, these negative reviews are spot on and completely reflect my experience. Very disappointing boot fitting—avoid at all costs.

I was booked in for my first boot fitting. After several trips away, it was time to invest in some good boots and skis. Unfortunately, the staff were very unwelcoming, unhelpful, and displayed poor attitudes. I have never before been made to feel like such an inconvenience.

After trying on two different pairs of boots, I was told I needed custom insoles. However, they couldn’t provide these on the day and said I would need to come back, which was of no use to me.

I would not return here purely based on how the staff treated me. I also noticed two other customers approaching the staff to complain about their boot fittings not being right. While I do not know the full story, it didn’t inspire confidence in the staff.

Chris Nield

Popped in with full intention of buying some ski boots on a quiet afternoon, we were the only customers in the shop and 2/3 staff not doing anything, got told they were fully booked with appointments so couldn't help today, I needed to go away and book an appointment at the cost of £50. If I bought something that would be discounted from my purchase, if they didn't have anything that suited me, it's non refundable.... I've found difficulty finding a good fit in the past so don't think I'll bother.
The staff seemed sound enough, bad way to run a business though.

kerry strachan

If you want to be made to feel like you're a massive inconvenience, then visit this shop. They do this really well here. I was looking to buy some new ski boots and wanted to understand their process with regards to fitting. With a sigh I was told I couldn't try anything on today. That's it, no explanation. Just not today. We popped in the shop across from this one and spoke to an extremely helpful guy.

Hollie Reynolds

I had an appointment yesterday with Lee for a ski boot fitting. He was so fabulous, knowledgeable and patient.

He answered my many questions and I walked away very happy with a new pair of boots and some socks.

Thanks Lee

Rubesha Ahmed

I visited to see if they had any interesting items. Managed to find some excellent north face fleeces on sale. It is very ski focused because of there being an indoor ski here.

Also, I tried speaking with some employees for some assistance in store and it felt like I was interrupting their conversations, makes it a little difficult to get any help of you need it.

We tried their gait analysis at the Runners need upstairs which was a good experience, the employee seemed to know a lot about running and offered lots of advice. Just a slight stock issue, most of the choices we liked weren’t in stock, just something to bear in mind.

Ghost Wolf188

Great selection but zero help despite asking for assistance the poor guy from reception had to help in the end . He was good but over all will not go here again.